Due to a high volume of orders at this time please allow 3-5 business days NOT including holidays or weekends for your order to be fulfilled and shipped.
If you order anything on pre order, please review description of the item to get more information on the waiting time.
During this time there are no refunds ONLY store credit.
If you would like a store credit on an item please contact the Krydyx Team directly so we can better assist you.
There are absolutely no refunds in place for:
- Open / Used Items
- Missing items during shipping
Process time for orders, 1-2 business days.
For US residents, 2-4 business days for shipping, this excludes weekends and/or holidays.
For International residents, 14-24 business days, this excludes weekends and/or holidays.
Please note that the purchaser is responsible for inputting the correct shipping address.
If an incorrect or incomplete address is entered, Krydyx is not responsible for returned packages. If by any reason the shipment is returned, (the shipping address is incorrect, the carrier is unable to locate the recipient, etc.); we will contact you by email to re-confirm the shipping address. The purchaser will be charged for shipping the package to its proper destination (even if the order originally warranted free or reduced shipping). Or, if the purchaser prefers, Krydyx can issue a refund for that purchase, minus the initial cost of our shipping and a 25% restocking fee.
*If your address cannot be verified by the shipping system, we cannot process your order and you will be issued a full refund.
If you still have not received your package after 1-2 business days from date of delivery, please contact USPS to report a lost package and open a case and obtain a case number. From there, they will launch an investigation to locate your package with the courier. We are not responsible for any damaged products, lost packages, or missing items that occur during transit. There is no refund for shipping fees.
Please contact your local USPS for further information regarding missing or lost packages. Once your order has shipped, we have no control over it.
Krydyx is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Take Pictures as you may need them for a claim.